Real Estate Broker Owner Solutions, LLC Privacy Policy

At Real Estate Broker Owner Solutions, LLC (“REBOS”), we place the highest importance on respecting and protecting the privacy of our customers.  Our most important asset is our relationship with you, the customer.  We created this privacy policy (“Privacy Policy”) to demonstrate our firm commitment to privacy.  We want to make you aware of the kinds of information we may gather about you when you visit this Website, how we may use this information, whether we disclose this information to anyone, what security measures are in place to protect the information from unauthorized disclosure and misuse, and the choices you have with regard to the information collected on this Website.

What products or services does this Privacy Policy apply to?
How do we protect your personal information?
What non-personal information do we collect and how do we use it?
When do we share your information?
Who can I contact if I have a question about your privacy policy?
How will I be notified of changes to your privacy policy?

Products or Services This Privacy Policy Covers.
This Privacy Policy defines privacy aspects specific to online services available through our Website and the REAL ESTATE PROFIT NAVIGATOR tm website (including but not limited to rebos.com, rebosllc.com) (collectively, the “Website(s)”).  Throughout this Privacy Policy, we refer to information that personally identifies you or your business, such as your name, address, phone number, e-mail address, social security number and credit card information as “Personal Information.”

How We Protect Your Personal Information.
We work to protect your Personal Information from misuse or unauthorized alteration by using industry recognized security safeguards.  When you transmit sensitive information to us such as personal or financial information, it is protected by encryption during transmission using 128-bit encryption (if supported by your browser), to make your information unreadable by other as it is transmitted over the Internet.

Information Gathered On This Website and How It Is Used.
Depending on how you use our Website, certain types of personal and non-personal information may be generated and collected.

Personal Information: When you access certain areas and use certain products and services located on our Website, you may be asked or required to provide personal information about yourself, including but not limited to your name, address, telephone number, fax number, or e-mail address. We generally use the Personal Information for the purpose for which it was collected, such as creating and maintaining a user account, authenticating a person’s identity, and responding to customer service requests and other questions, comments or inquiries. If a product or service on our Website requires that you maintain an account, unique identifiers such as a user name and password may be created, and you will be required to enter your user name and password for authentication and security purposes.  For further verification/authentication purposes, we may collect additional personal information in the form of responses to challenge questions.

Financial Information:  When using our Website, applications and online services such as REAL ESTATE PROFIT NAVIGATOR™, you may be asked to transmit information which may include transactional information, gross commission income, revenue, or expenses.  Your personally identifiable financial information, (“Financial Information”) is confidential is and used to provide and maintain the service you have requested. 

Company Information:  You may be asked to provide financial information about your company, offices within your company, and other application dependent business information about your company or offices within your company. This information may include but is not limited to your company name, company address, number of offices, number of real estate agents, number of employees, franchise, or affiliation information.

Technical Information: Another type of information that may be generated and collected when you use our Website is information that we consider non-personal in nature (“Technical Information”). For example, we collect information concerning the type of web browser you are using to access our Website (e.g. Microsoft Internet Explorer), the URL that referred you to our Website, the date and time you accessed our Website, the particular web pages within the Website, and the Internet address of the Website from which you linked directly to our Website.  We do not track URLs that you type into your browser, nor do we track you across the Internet once your leave our Websites.  We use this information to measure the number of visitors to the different sections of our Website, the average time spent on the Website and to make our Website more useful and interesting to visitors. We may also share this information with third parties, such as advertisers, to demonstrate the amount and character of traffic on our Website. 

Surveys and Contests. From time to time we may conduct surveys on our Website. Most surveys are simple "click box" surveys where you click a box on the screen to indicate your response. However, we may ask you for certain Personal Information. If a survey asks you for Personal Information, we will use the Personal Information to complete the survey, compile statistics and if applicable, to improve certain aspects of our Website, or to improve our products or services. We may also conduct contests on our Website from time to time. If you participate, we will request certain Personal Information from you. We use this information to provide you with announcements and information about the contest, to notify winners and to award prizes.

Newsletters. Our Website may provide you with the ability to receive newsletters. If you choose to subscribe to a newsletter, we may ask you for certain Personal Information such as where we may send the newsletter to you. You will have the ability to “opt out” of receiving future newsletters.

Service-Related Announcements. We may use certain Personal Information to send you service-related announcements about our Website. For example, if access to our Website will be temporarily suspended due to maintenance, security or other reasons, we may notify you by e-mail or by your other contact information if contacting you by e-mail is not possible.

Bulletin Boards, Chat Rooms and Other User Forums. If you use a bulletin board, chat room or other forum on this Website, any Personal Information you submit can be read, collected or used by other users of these forums. Therefore, we strongly recommend that you exercise discretion before submitting any Personal Information in these forums. We are not responsible for any Personal Information you choose to submit in a bulletin board, chat room or other forum.

Children’s Guidelines. Our Website does not attempt to collect or solicit information, including Personal Information, from persons who are under the age of eighteen. However, given the anonymous nature of the Internet, it is possible that someone under the age of eighteen may access our Website and provide us with Personal Information. If this situation occurs and it is brought to our attention, we will not use the information in any way without obtaining prior parental consent, and if possible, we will immediately take steps to prevent it from occurring again.

"Contact REBOS" Feature. Like most sites on the Internet, our Website may allow you to provide us with your comments, questions or inquiries regarding use of our applications via email at brokerinfo@rebos.com. We may ask you to provide us with Personal Information. The information collected through the "Contact REBOS" feature is used to investigate and respond to your comments, questions and inquiries.

Storage. If you provide Personal Information on our Website, we may store the information indefinitely, including after our business relationship with you has ceased.

Non-Personal Information; In General.
Use of Cookies.  A cookie is a data file that is created and stored on your computer’s hard drive when you visit a Website. The typical purposes of a cookie are to make your use of the Website easier and more convenient and to assist the Website in tracking your use of the site. For example, a cookie may save registration information, passwords, purchases or preferences that you create when using a Website so you don’t have to re-enter this information. Cookies may also indicate which areas of the site are popular and which aren’t. Our Website may use cookie technology to verify user information, to track session timeouts, to personalize your experience when visiting the Website (e.g. giving you a personalized greeting when you visit the Website), and for security purposes. You must allow the use of cookies when using our Website. By not accepting cookies, you may impair your ability to use the Website.

Internal Business Purposes. We may use Personal Information and Non-Personal information gathered on this Website for our internal business purposes, such as quality control or customer analysis.

Information on this Website That Is Shared or Disclosed.
We understand that you are entrusting us with your Personal Information. There are occasions, however, where we must share your information to provide you with the services you requested or for legal reasons. Descriptions of when we share and with whom we may share your information are provided below.

Third Parties Acting On Our Behalf. We may engage third parties to perform certain services on our behalf or jointly with us, such as document delivery, processing and fulfillment of orders, marketing, surveys, credit card payment processing, e-mail and physical mail delivery, data processing, and customer service. These third parties may be provided with your Personal Information to perform the required service on our behalf or jointly with us, but they may not use it for any other purpose.

Credit Card Processing. If you provide credit card information on this Website, the credit card information (along with any required Personal Information) will be provided to a third party credit card processor in encrypted form, and the third party credit card processor will use the information solely to process and complete your transaction. Our credit card processor will not use or disclose the information for any other purpose unless required by law. We will reveal only the last four or five digits of your credit card number if we send you a confirmation of your transaction. If we have trouble processing your credit card information, we may use your Personal Information to notify you of the problem.

Sale of Business or Assets. If we sell our business, interests in our business or some of our assets, our customer information (including Personal Information of customers) may be provided or transferred to the new owner as a part of the sale.

Required by Law; Criminal Activity. We may disclose information provided by you if we are legally required to do so, such as by court order or subpoena. We may also disclose account and other Personal Information if necessary to enforce our rights and rights of others in connection with any agreement, relationship or transaction with you. We may disclose Personal Information if we suspect fraudulent or criminal activity, such as providing information to law enforcement agencies, or providing information to other organizations for fraud protection. Rest assured we will comply with applicable laws when disclosing information for this purpose.

Other Products and Services. We may use your Personal Information or we may provide your Personal Information to our affiliates so that we or they may send you information about products or services that may be valuable or interesting to you. If you would like to “opt out” of having your Personal Information shared with our affiliates for marketing purposes, please send us an e-mail at info@rebos.com (please put “REBOS Third Party Opt Out Request” in the subject line), or write us at REBOS, LLC, Attention: Third Party Opt Out Request, 525 South Virgil Avenue, Los Angeles, California 90020. Please provide us with your name and address, including email address, and the Personal Information that you would not like us to share with our affiliates for marketing purposes.   Your contact preferences only apply to promotional or marketing contact. We may need to communicate with you regarding the usability of our applications, or critical messages relating to your service (e.g. service messages, renewal notices, critical notices, or legally mandated notices). If you have subscribed to our e-mail newsletters or other e-mail notifications, you can cancel your subscription by following the instructions provided in each newsletter.

REAL ESTATE PROFIT NAVIGATOR™:  If you provide your Personal, Financial, or Company Information or the Personal Information of others in the REAL ESTATE PROFIT NAVIGATOR™ application, individuals and entities authorized to access the account (e.g. managers, assistants, accountants), may have access to your information and the information of others licensed to use your REAL ESTATE PROFIT NAVIGATOR™ account.  If you provide your Company and Financial information about your brokerage and/or offices for the purpose of creating a Master Profile or reports within the REAL ESTATE PROFIT NAVIGATOR™ application, individuals and entities authorized to access the account may have access to Company and Financial information as it pertains to specific shared reports and master profile data.  We may share your information, internally, with other users, or with third parties (e.g. for benchmarking purposes).  Your name, nor business name will never be used, though we may use geographic information.  The information will be provided in an anonymous, aggregated and/or statistically averaged format and will not be provided in a manner that could specifically identify you or your business.  If you would like to “opt out” of having your information shared with other users for aggregation, statistical modeling, or comparison, purposes, please send us an e-mail at info@rebos.com (please put “REBOS Aggregation Opt Out Request” in the subject line), or write us at REBOS, LLC, Attention: Aggregation Opt Out Request, 525 South Virgil Avenue, Los Angeles, California 90020. Please provide us with your name and address, including email address, and the Financial Information that you would not like us to share with others for aggregation, statistical modeling, or comparison purposes.

Security.
We have adopted electronic, physical and procedural security measures such as firewalls, intrusion detection, encryption, internal and external audits, limitations on employee and third party access, employee training and oversight, password protection and vulnerability scans to protect Personal Information collected and maintained on this Website from unauthorized access, disclosure and misuse. We protect the security of your Personal Information during transmission by using 128-bit Secure Socket Layer (SSL) or similar technology to encrypt the information.

Other Considerations.
Advertisements. Like many other Websites on the Internet, we may sell advertising space on our Website to other companies. The advertising space we sell, if any, is usually in the form of an electronic banner or text link.  An advertisement is essentially a link to the actual Internet Website of the advertiser. While we hope you find our advertiser’s products to be useful, we cannot assume any responsibility for the privacy practices of our advertisers nor do we warrantee or guarantee their products or services. Therefore, like any other Internet Website you may visit, we encourage you to become knowledgeable of the privacy policies and practices of our advertisers and information concerning their products and services prior to providing information on their sites.

Links to Other Sites. In many areas of our Website, we have included links to other Internet sites which we feel add to or improve the quality of our Website. Some areas of our Website may have links to downloadable software, such as Adobe Acrobat®. These third party companies and their software operate under their own privacy and security policies. While we hope you find these links helpful, we cannot assume responsibility for the privacy practices, security or the content of any linked site. Therefore, we encourage you to investigate and determine the privacy policy and practices of any linked site prior to providing information to the linked site.

Choices You Have Regarding Your Personal Information.
Certain states may give you the legal right to review your Personal Information; find out to whom your Personal Information has been disclosed; or request the correction, amendment or deletion of your Personal Information. If you wish to exercise any of your legal rights with regard to your Personal Information, or if you would simply like to correct or update your Personal Information collected on this Website, please e-mail us at info@rebos.com or send a request in writing (or as otherwise allowed by law) to:

REBOS, LLC
525 South Virgil Avenue
Los Angeles, California 90020

Contacting Us about this Website.
If you have any questions about this Privacy Policy, the practices of our Website, or your dealings with our Website, please feel free to email us at: brokerinfo@rebos.com or write us at: REBOS, LLC, 525 South Virgil Avenue, Los Angeles, California 90020.

Changes to Privacy Policy Statement.
With the ever-changing environment of the Internet and to maintain our ability to improve the quality and safety of our Website, we reserve the right to change this Privacy Policy at any time. In the event we make any material changes to our Privacy Policy, notification will be posted on the Website by updating the Privacy Policy’s Effective Date and indicating the previous Effective Date. As you use our Website, we encourage you to periodically check back with this Privacy Policy for changes that we may make. Your continued use of our Website will constitute your agreement to any changes we make and if you do not agree with a change, please refrain from using our Website.